Items where Author is "Kurniawan, Silvy Aulia"
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Thesis
Kurniawan, Silvy Aulia (2018) Pengaruh customer satisfaction, swiching cost, dan trust in brand terhadap customer retention (studi kasus pada nasabah Kartu Kredit BCA di Surabaya Barat). Other thesis, Wijaya Kusuma Surabaya University.